NERD.
Join usLogin

NERD. Notes

Insights, stories, and highlights from the NERD. Community

Right to Repair Laws and Retail Loyalty: What the Legislation Means for Customer Relationships

Right to Repair Laws and Retail Loyalty: What the Legislation Means for Customer Relationships

Tim van Duijn
By Tim van Duijn · Sep 3, 2026 · 7 min read

Right to Repair legislation requires manufacturers and retailers to provide customers and independent repairers with access to spare parts, diagnostic tools, and repair documentation. For retail, this means products sold must be supportable beyond the point of sale, by the retailer, by independents, and by the customer themselves.

Community Insights

How Unified Commerce Platforms Turn Fiscal Compliance into Retail Readiness

How Unified Commerce Platforms Turn Fiscal Compliance into Retail Readiness

Jord Sorgedrager
Jord Sorgedrager · 12 min read
How to Implement Ship from Store: A Store-Level Execution Guide

How to Implement Ship from Store: A Store-Level Execution Guide

Daniele Nizzero
Daniele Nizzero · 10 min read
The Gesamtkunstwerk of Retail

The Gesamtkunstwerk of Retail

Albert Visser
Albert Visser · 4 min read
The Recognition Ladder: Why Nike, Sephora, and Strava Are Shifting Focus From Points to Recognition

The Recognition Ladder: Why Nike, Sephora, and Strava Are Shifting Focus From Points to Recognition

Sofia Bilbao
Sofia Bilbao · 7 min read
How to Build Personal Relationships with Every Customer, at Scale

How to Build Personal Relationships with Every Customer, at Scale

Suzanne Chang
Suzanne Chang · 6 min read
Explore All Community Insights

The Voice of Frankenstack™

Fiscal compliance is just a checklist. We've handled it the same way for fifteen years." (Every new mandate re-opens that list.)