Omnichannel Index 2026 | European Retail Benchmark Report
Produced by Nordic digital commerce consultancy IMPACT Commerce in collaboration with Google, this year's report covers 370+ brands and retailers across six European markets, drawing from over 27,000 customer experience data points. It's one of the most comprehensive benchmarks for omnichannel performance in Europe.
The Ghost in the Shell
The piece reflects on Ghost in the Shell turning 30 and its enduring themes of identity, AI, and humanity, linking them to modern fashion and retail. From ANREALAGE’s tech-driven designs to the rise of agentic commerce, it argues that while machines will dominate interactions, the future of retail lies in preserving genuine human connection, the “soul” within digital experiences.
What’s Killing Retail Innovation?
Podcast: A great conversation on unified commerce, tech silos, loyalty programs, trusting your inventory, compliance, leadership, and the real cost of tech fragmentation.
The Phoenix Project
A novel about a failing IT project, endless firefighting, and a single expert who becomes a bottleneck for everything. Uncomfortably recognizable and a must-read for anyone who enjoys project drama or learning the hard way.